Returns & Refund Policy

Here at Bleacy, we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do but understand that in some cases you may need to contact us to organize a return and we are here to make this as easy as possible for you.

CANCELING:

Customer can make a free cancellation within 12 hours of placing an order and receive a complete refund of the money. After that time the order is being processed, therefore it cannot be canceled. Please if you have to cancel your order for any reason reach out to us immediately at support@bleacy.com if you are able to cancel within the given time frame.

REFUNDS:

We have a 30-day money back guarantee.

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know, send pictures, and we send you a new order or refund you instantly.

If you're not 100% satisfied within 30 days of receiving your product, contact us to arrange a return. We ask that you please provide us with Before, During and After pictures. Please note that our warranty does not cover tampered, misused, or grossly negligently damaged items.

Please note that we cannot process exchanges/replacements or refunds after 30 days after the receipt, so please be sure to contact us before the 30 days expires.

Have any questions about our 30-day return policy?
Please do not hesitate to contact us at support@bleacy.com at any time.

RETURN & SHIPPING COSTS:

For a return, the item must be in the same condition as it was received, with tags and in the original packaging.

To arrange a return, please contact us at support@bleacy.com. If the return is accepted, we will send you instructions and the address to which the package should be sent. Items returned without prior request will not be accepted.

Please also note that you are responsible for the shipping costs for returning your item. Shipping charges are not refundable.

We strongly recommend using a trackable shipping method as we are not responsible for lost or undelivered returns.

A flat fee of $10 is charged for processing and handling. This fee will also be deducted from the total refund.

We will inform you as soon as we have received and checked your return and let you know whether or not your refund has been approved. If approved, your refund will be processed automatically via your original payment method. Processing of your refund by your bank or credit card company may take a few days.

DAMAGED/FAULTY ITEMS:

If the event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this, you will be required to provide us with photos or videos of the issue to us. Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund.

Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference, and we aim to accurately demonstrate all of our products on our website as clearly as we can.

ADDRESS ERRORS:

Customers are responsible for providing accurate and complete shipping addresses at the time of purchase. We are not responsible for orders that are lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer. Please make sure to double check your address when you are entering your details on our contact information page.

If you have entered the wrong address, moved or need to change a product after your order has been shipped, we will be unlikely to be able to accommodate you nor offer you a refund.

If a delivery issue arises due to an incorrect address provided by the customer, we will not issue a refund. In cases where the order is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the order to the correct address.

DELAYED ORDERS:

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page. However, delays may occur from time to time. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However, on occasion items do get mislaid or held up a substantially long time, and we are 100% committed to resolving this fully on a case by case basis. Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at support@bleacy.com.

LATE OR MISSING REFUNDS VIA CREDIT CARD:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bleacy.com.